Privacy Policy

Last updated: March 19, 2024

Introduction

At UpScout, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website monitoring service. Please read this privacy policy carefully. By using our service, you consent to the practices described in this policy.

Information We Collect

Account Information

  • Name and email address
  • Billing information and transaction history
  • Account preferences and settings
  • Password (stored in encrypted form)

Service Usage Data

  • Monitored website URLs and configurations
  • Uptime monitoring results and incident history
  • API usage and integration settings
  • Notification preferences and delivery history

Technical Data

  • IP addresses and device information
  • Browser type and version
  • Operating system
  • Usage patterns and preferences

How We Use Your Information

We use the collected information for the following purposes:

  • Providing and maintaining our uptime monitoring service
  • Processing your transactions and sending related notifications
  • Sending service updates and administrative messages
  • Responding to your comments, questions, and requests
  • Improving our service and developing new features
  • Detecting and preventing fraudulent or unauthorized activity
  • Complying with legal obligations

Data Storage and Security

We implement appropriate technical and organizational security measures to protect your information. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication requirements
  • Secure data centers with redundancy and backup systems
  • Employee training on security and privacy practices

Data Sharing

We do not sell your personal information. We may share your information with:

  • Service providers who assist in operating our service
  • Law enforcement when required by law
  • Third parties with your explicit consent

Your Rights

You have the following rights regarding your personal information:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your information
  • Object to or restrict processing of your information
  • Export your data in a portable format

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Continued use of our service after such changes constitutes your consent to the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at support@upscout.co